Archive for Social Media

India is now #talkingdigital in 2016

Connecting One Billion Indians

Connecting One Billion Indians

In the last few months interest in India among technology companies seems to be at an all time high. With #GoogleforIndia Summit, Facebook’s Free Basics campaign, Microsoft’s Hyderabad Conclave and Global Business Heads talking Digital in India, one would believe that we have finally arrived. Connecting ‘One Billion Indians’ is the new mantra adopted not just by tech giants but also telecom service providers and Government institutions.

Here are top 6 trends that may shape storytelling in the digital age in India.

1) Go deeper, go local

Marketers who are looking to tell relevant stories will need to go deeper to understand consumer journeys across digital touch points, to be discovered at the right time. Also, with the increase in data and smart devices adoption the consumer will drive demand of ‘now’ fulfillment. This can be served only with a sound understanding of the local context. For example, a young executive walking to a coffee shop from work to a ‘nearby’ Starbucks in New York has a distinct experience from her counterpart in Mumbai. This local context in Indian urban and non-urban centers will guide access, outreach and conversions for brands in 2016.

2) Regional will become mainstream

The first 300 million internet users in India grew around urban markets, with access to connectivity and devices, disposable income, predominantly English speaking, mostly Millennials and Middle-aged working professionals and mostly male. There is a sharp increase in the demographic and socio-cultural shift in the next 200 million who joined the internet in the last 14 months. More users are accessing internet through mobile, comparative growth from non-urban markets is higher, comparative growth in female internet users is high. Also, there is a marked increase in creation and consumption of regional language content. This is not just driven by consumers but also supported by mainstream media news organizations and publishers to create more regional content. Google with its Indic Keyboard for Android may just result in a spurt of local language texting, messaging and social sharing. It’s time that marketers recognized that regional language content in India may become mainstream, in 2016.

3) The rise and rise of influencers

Those in the know of the Public Relations business have always defined their operational role as ‘influencing the influencer’. This rise in ‘influencer’ marketing and engagement especially on digital platforms seems to be an old wine in a new bottle. However, the game changer here is data analytics and being able to identify, engage meaningfully and develop relevant content for successfully driving an influencer program. Paid models will continue to evolve and the focus may shift from ‘Twitter influencers’ to ‘Instagrammers’, ‘YouTubers’, ‘Digital Content Creators’ and other digital ‘celebrities’. Also, Mainstream Media in India will adopt and leverage old school ‘news gathering and distribution’ infrastructure to new age digital formats. For intelligent marketers and agencies the ubiquitous question across digital channels will be getting a fix on ‘What does influence mean to me and my business?”

It would be interesting to see if there is an emerging school around reading, visualizing, interpreting, and creating Indian language content using technology in 2016.

4) The age of smart devices

There is enough said and written about the next generation devices and how we discover the world through them such as affordable high performance smart phones, wearables like smart watches, Virtual Reality (VR) applications or Internet of Things (IOT). However for the Indian market a higher penetration of smart devices would also mean that there may be reason to believe in an alternate engagement model which revolves around the way we use mobile internet. The average Indian user accesses mobile apps and websites in short spurts and may not enjoy high speed connectivity at all times. This will change the way the brands think and deliver their proposition to the Indian consumer. More videos, images, location based offerings, contextual to environment, shorter content formats, low bandwidth applications, digital products, lighter operating systems, etc. in 2016.

5) Technology at the helm

Data Science may finally get its due in India in 2016. As large businesses grapple with the rising complexity of interpreting their business environment some of these answers are rooted in a deeper understanding and application of smart technology solutions. Most data analytics components are developed on western models and trained to derive meaning for businesses. India’s linguistic complexity and a digital consumer’s usage in communications pose a phenomenal challenge in developing indigenous solutions that can address this issue. It is certain that a lot more organizations will gravitate towards ‘Data Driven’ models for the Indian market and apply their own unique solutions to bridge the gap between listening and conversion.

6) India means business

With an increase in investment in connectivity infrastructure, smart devices and local solutions the Indian market is poised for a leap forward in 2016. Those who take time to understand the Indian consumer, changing environment, socio-economic context and work towards viable indigenous business ideas stand a better chance to gain from this surge in momentum for India in 2016.


The views expressed here are my own and do not represent the views of my employer or associates.

Tricked Out Tip #2: content writing

stages of writing web social media content

This one includes publishing and pre-writing (conceptualizing) as stages

A lot of people struggle while writing content for business or communication programs. Whether it is drafting a press release, a blog post, a Facebook update or a tweet, the principles of writing remain the same. Most people overlook basic fundamental rules while creating content for news, publishing or social media and wonder what went wrong! In my opinion, the education system in India does not help much either. There are hordes of professionals passing out from top colleges and B-schools with good grades and technical knowledge of their subject, but find it difficult to construct a single coherent sentence for business or communication to get their work done.

This handicap becomes glaring and painfully obvious, if to begin with you work in the communication industry and secondly you are expected to write on behalf of your clients or firm.

Well this is not really a long training manual on ‘how to write good content for web’. You can search for it and there are plenty of useful resources available online. It is essential for social media practitioners and strategists to be well versed with content creation and writing skills, to successfully execute client programs. Let’s face it, web can be an unforgiving medium, especially when a sore typo or a syntax error is staring in your face in the form of a tweet or an update on your brand property!

This is about the basics. The fundamental stages involved while creating content are –

  • Planning
  • Drafting
  • Redrafting or revising
  • Editing

I forget the last one very often, as you may have noticed by now after going through few of my blog posts! It is essential to follow these basic stages to create a good copy. Most people who claim that they don’t review what they write are just fooling themselves! Subconsciously you are reviewing what you write, even if you don’t want to!

Another small tip which works for me, if I am being extra careful about what I am writing is this – I save the draft copy of what I have written and close the document or folder for review later. This way I am able to see the copy with a fresh perspective and a little more objectively the second time around, which helps me identify a few things that could have helped the written content. Another simpler way is to share the draft copy with your friend or colleague for review, an alternate opinion always helps!

Hat tip: This post started as an idea as i see people constantly struggling and complaining about not being able to write effective content. My simple submission is if you try a bit harder and follow the process, you may find it a bit easier.

If you still don’t get it, then well you shouldn’t be in the communication business to begin with!! Well then you should find something else to do! 🙂

I came across a related post on aliventures along with more useful tips and advice. Do check it out.


The purpose of fragmented opinion

Voices in MSM (Main Stream Media) seem to rise in unison on issues which may be acceptable to a social dynamic.

Various opinions surfacing on blogs, which may be nebulous in their understanding, but within those limitations dare to transcend beyond convention. A bastion of rebellion, or so it may be perceived, still descends into opinions which may not be purposefully relayed in the mainstream space.

Hunter Thompson famously said, “There is not enough room for dissenting voices…”
May be this medium can offer that elusive outlet for a thought which may change the world.

P.S. Small post, think at will

Zumbo – The Social Media & PR Pup!

Zumbo, the adorable social media and digital communications and public relations pup!

Zumbo - The PR & Social Media Pup!


Hi there! I am Zumbo. I am 3 months old and already there so much to share. Such is life in the 21st Century, fast, quick, short and simple. Oh bow! That’s exactly how you can describe me too!

So let’s get the obvious out of the way. How did I end up in PR? How did I become fascinated with media? How did I get acquainted to social media and digital media communications? And what could a 3 month old PR pup possibly contribute to the working of public relations and communications? Well, am gonna try and answer some of that here, but most of it will be clear if you read my posts here regularly.

Wait a minute, I gotta scratch… (Scratches with hind leg vigorously…)

I was born out of an idea. Some old guy called Hunter Thompson (Yea the same guy who Johnny Depp plays in Fear and Loathing in Las Vegas and The Rum Diary) created this whole art-form in journalism called Gonzo. It’s gonna be a bit intense, but I promise to keep it light and entertaining. Then again I am such a cute little pup, who wouldn’t want to listen to my stories!

Haan, toh where were we. I was telling you how I got into all this and what makes me the authority to blog about all this high-funda business of communications. Well to start with I am a product of digital media. That doesn’t mean that iPhone and Samsung tablet got together for a night and made me, but the world saw me first on Blackberry Messenger and Facebook. That’s how I got adopted, by the way. After that it has been a whirlwind romance with social media. I got a home and I am grateful!

I am born in this new world of democratized digital media and opinion sharing on the fly! Things like the Egypt revolution, WikiLeaks, iTunes and Flipkart don’t amaze me. These are things that my forefathers had predicted when the internet (ARPA Net) was thought of 40 odd years back. What’s the fuss, I don’t understand.

The first three months in public relations and social media were interesting. They keep complaining that I crap a lot, but whoddathunk it that being full of shit is a good thing!

So I go about my business everyday by surfing the net, watching Facebook pages reading internet usage reports and advising clients on their communication strategy. Well, at least I hope I did half of those things. I start my day with a big ole dump (trust me, it releases the tension) and then waiting for people to tell me what to do next. It sucks that I have to wait for instructions, but they say that I am just a kid with a lot to understand about the complexities of communications. Fair enough, but when you don’t know how to tweet, man that’s seriously messed up! Don’t you think?

I don’t know why people who work with me keep saying “It’s a dog’s life!” Well, firstly I take that as a compliment, it’s not such a bad thing and secondly if you can lick your own privates, what more do you need! But people in communications constantly seem to struggle and stress with what’s coming next. I don’t know what’s the big deal, but I guess am about to find out soon.

More time I spend in this industry, more I am convinced that I have just hit the tip of the iceberg. Water scares me by the way, and I hate my baths! 😉

So keep your eyeballs glued to this space, to know more about “The Adventures of Zumbo!” Your friendly, neighborhood social media and PR pup!

Woof! Back to scratching eggs, I say!


AMD versus Intel: social media wars

“Feud” is a term which evokes imagery of Gallic warriors engaged in a ferocious battle to conquer the opponent’s territory and eventual world domination.

The historical ‘feud’ between AMD & Intel needs no introduction for some one clued into processor wars. [Check out this white paper for further information]. AMD’s VP, Advanced Marketing, Patrick Moorhead, took the battle pitch a notch higher by publicly calling:

Intel’s refusal to deal with issues like battery life on blogs and Twitter “offensive and derogatory to consumers” as reported by The Inquirer at SXSW 09 this week.

The new turf cleverly chosen by Patrick, is an indication of things to come in the social media space. Intel largely, has been a reference point for technology companies looking to engage audiences with social media initiatives [see: Intel SM Guidelines, 2, 3]. Although, the effectiveness of these efforts and their nature may be a topic of broader debate, it is likely that being the market leader in both perception, social media and valuation it is an easier target.

My techie friends tell me, that AMD has much better processors than Intel, and both have their own pros and cons. In India AMD’s footprint has been limited and has not been able to breach the tech-fanatic barrier. For most users Intel brand recall is much higher and is often associated with trust and performance. Most are oblivious to what processor their PC manufacturer has set up to them. I have my doubts that “AMD inside” will evoke a sense of relief amongst Indian PC users.

A localized social media campaign may help them in creating buzz on the burgeoning social media platforms here in India. May be AMD India ought to take notice of this fact in order to tap developing markets.

Meanwhile, Moorhead, has hit the spot when he says

“Neutering people from the corporate brand was the worst mistake a firm could make…social media is social because it’s about people”.

Help yourself to the twitter accounts of AMD_Unprocessed and Intel to make an educated guess on who scores on personality!!

This is a chronicle of my experiments with social media, web 2.0 and digital communications which details industry updates and analysis from India and around the world

Social Media and Pharma

This is a chronicle of my experiments with social media, web 2.0 and digital communications which details industry updates and analysis from India and around the world